Frequently Asked Questions
Q1: Are you a trading company or a manufacturer?
A: We are a manufacturer with four production sites in China.
Q2: I'm afraid I can't operate your machine
A. Don't worry. Our tissue manufacturing machines are servo controlled, which greatly simplifies the difficulty of operation and commissioning. Most of the daily operation of the machine can be done with a few start-stop buttons and a human-machine interface. If necessary, we can also provide teaching guidance, please feel free to purchase.
Q3: What technical support can I get if I purchase a tissue making machine from your company?
A: We will provide you with 7 days online technical support, and we can also provide you with instructional videos of installation and daily commissioning maintenance. For some custom household paper production lines, our professional after-sales technicians can also provide on-site installation and commissioning services on request (service costs are borne by the buyer).
Q4: How do we build trust in our first business?
A: We believe that a win-win business must be built on our professional services and excellent products. Our team will fully study your needs and clearly explain our products and solutions to you so that you can understand our services. Before shipping, we can perform factory acceptance tests with your partner, or we can perform acceptance tests via test video or video call. Make sure the best toilet paper making machine you need is ready before shipping.
Q5: How can I find a machine that automatically produces tissue paper for my needs?
A: We will fully convey your paper towel information, including the width and diameter of the large roll, pattern, paper thickness, gram weight, etc. We have nearly 15 years of experience in mechanical manufacturing and can provide similar case videos for your reference. If required, we will ask you to provide samples of paper towels and packaging films for testing in order to find the most suitable and cost-effective solution for you.
Q6: What information does the quotation need to provide?
A: Specification of mother rolls, the type of mechanical equipment and final product specifications.